Frequently Asked Questions (FAQs)
1. How do I place an order?
When viewing a product, click on the button to add it to your basket. When you are ready to place an order, click to see your basket and then click to proceed to the check out.
2. How long will it take to ship my order?
The products (light fixtures) available in stock at our warehouse are shipped within 5 business days.
Light fixtures requiring special treatment such as a final shade on Copper, Dark Antique, Black, Blue, Dark Rust, Fir Green, Brass Antique, Nickel Matt, Gray, Satin, White, are shipped within 5 to 10 business days.
3. When can I expect my order?
Once your products have been shipped, the estimated time of delivery is:
for the USA, up to 8 business days,
for CANADA, 10 business days,
for AUSTRALIA, 8 to 10 business days,
for EUROPE, 5 business days,
for ASIA, 10 to 15 business days,
for AFRICA, up to 15 business days.
Shipments can be delayed for reasons such as local holidays, customs clearance, etc.
4. How do I cancel an order?
If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming the cancellation. Once an order is shipped, it may not be possible to cancel it.
5. How can I check the status of my order?
If you have placed your order online, please log in to view your order history.
If you have checked-out as a guest or have placed your order via email, please contact customer support to check the status of your order.
6. When can I expect to receive the invoice for my order?
Orders including multiple items may be shipped in separate parcels.
Each parcel from an order is shipped with a transparent plastic envelope attached to it, containing an invoice or proof of payment.
7. What payment methods do you accept?
We accept payments via PayPal and bank transfers.
8. Can my order be delivered internationally?
Yes, we ship products worldwide.
9. What are the international shipping options for my products?
The Hellenic Post office – ELTA is our main shipping partner.
The ELTA work with the main and most affordable postal services worldwide, such as USPS for the USA, Australia Post for Australia, Canada Post for Canada, PostNord Sweden for Sweden, Japan Post for Japan, Post Indonesia for Indonesia etc.
However, we can also use FedEx for shipping, but there will be an additional charge.
You can request FedEx shipping by sending us a relevant e-mail.
10. What are the fees and taxes charged on international orders?
The duty (or customs duties) are determined by the customs authorities of the country of destination and are based on a combination of the country of origin or the manufacture of the purchased goods and the classification of these goods in accordance with a harmonized system which each country adopts and uses each time. Value Added Tax (VAT) prices are determined by the destination country. You calculate these fees by contacting your local customs office.
11. Who should I contact if I have questions about my order?
You can contact us via the contact form and we will be happy to assist you with any questions regarding your order.
12. Will the light fixtures work with my country’s mains voltage?
Our light fixtures can be connected and will operate with your country’s mains voltage.
13. Can brass light fixtures be installed in humid areas?
The light fixtures are designed to withstand conditions in humid areas.
Each product includes additional information that indicates the degree of humidity protection – IP Protection class (Ingress Protection – IP)
14. Protection class, Ingress Protection (IP) and what it means?
An international standard to judge the suitability of a light for its location is the IP rating.
For more information, please see our External Lights guide. IP Rating.