brass-light-fixtures.com ships products to all countries worldwide.
Shipment Tracking page. Our customer service will email you the details of the order and the tracking number, so that you can track the progress of your order and delivery.
IMPORTANT: For shipments, the customer is responsible to track the progress of order and delivery after receiving shipping confirmation and/or courier sms notice and/or any other contact method. Track your shipment in our Shipment Tracking page.
brass-light-fixtures.com is not responsible for any delayed deliver that may occur due to courier delivery service, destination customs clearance processes or unforeseen circumstances.
We offer International Shipping through the following services
1. FEDEX Courier Service (International priority)
This is a fast delivery service, normally taking 4-8 business days for delivery.
2. TNT Courier Service (Express or Economy)
This is a fast delivery service, normally taking 5-10 business days for delivery. The TNT Economy service is slower than Express, but costs less for heavier orders.
It is available only in some countries and for specific ranges of order weights.
The average delivery time (after shipping from our store) for EU countries is 2 – 4 business days, while for the rest of the world the average is 4 – 8 business days
Please note that with this method, the customer should track the package and may need to contact the local Postal Services for delivery.
We have chosen these shipping services as they are safe and reliable for international shipments.
IMPORTANT: Please allow 3 – 5 business days for processing your order. Processing and shipping time estimates do not account for holidays or non-business days.
Delivery service days count after processing time and delivery comfirmation.
Customs clearance and Duties
International shipments may need to pass through customs at the recipient country, according to the country’s laws.
Customs clearance is the sole responsibility of the recipient (i.e. customer) only.
The recipient (i.e. the customer) is also solely responsible for any charges, such as custom duties, country taxes or fines.
brass-light-fixtures.com is not reponsible for any packages remaining or being returned from Customs in any country. The team of brass-light-fixtures.com does not know the Customs regulations in every country and cannot ensure that products will be allowed through Customs to any country.
Only the customer is responsible for being aware of Customs regulations in their country and going through the Customs process with any fees that may be needed to receive the products.
In case there is a problem for clearing an order through customs, it is possible to return the order back to brass-light-fixtures.com for a refund (excluding shipping costs). In such a case, the order must be shipped back to brass-light-fixtures.com premises with the sole responsibility and shipping costs of the customer.
brass-light-fixtures.com will refund the order amount excluding shipping costs, when the order arrives and if all items are in excellent condition and the original invoice is included.
brass-light-fixtures.com is not responsible or liable for any failure or delay to perform its services, or any delivery delays, damages or cancellations that may occur directly or indirectly due to force majeure, extreme weather conditions, natural phenomena or disasters, pandemics, accidents, acts of war or terrorism, civil or military disturbances, strikes, governmental actions, electronic system failures, software malfunctions, malicious software or malicious activities.
In any other case, and if you have questions about shipping to different locations/countries, please email us.
Important note for International Shipping: All our products are legally sold in Greece , bearing required certification and licencing, wherever required. In no event shall brass-light-fixtures.com be liable for any direct, indirect, incidental, special, exemplary or consequential damages or costs, however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) arising in any way out of the shipping of goods abroad, or any use of goods ordered and/or shipped outside or Greece, even if advised of the possibility of such damage.
Important note for International Shipping: Please note that the customs/law officers may open and examine the packages in some countries, which in some cases may result in damaged packaging and/or products. As mentioned also above, in no event shall brass-light-fixtures.com be liable for any damages or costs, however caused and on any theory of liability, to the shipped goods after leavings its premises.
1. brass-light-fixtures.com reserves the right to refuse shipping your order, if the mail or courier service refuses shipping it.
2. brass-light-fixtures.com may make changes to the shipping terms and shipping rates from time to time. Please read the updated terms and costs when placing an order.
For further information and inquiries please contact us.